Our cancellation policy

Cancellation fees and conditions until November 2021

For bookings with arrival up to and including November 2021, the following applies:

  • You can cancel your vacation free of charge up to 14 days before arrival.
  • In the event of cancellation up to 7 days before arrival, cancellation costs amounts to 50% of the total price (minus final cleaning and local tax)
  • In the event of cancellation within 7 days prior to arrival, cancellation costs amounts to 100% of the total price (less final cleaning and local tax)

Cancellation fees and conditions from December 2021

For bookings with arrival from December 2021 the following applies:

  • You can cancel your vacation free of charge up to 30 days before arrival.
  • In the event of cancellation up to 7 days before arrival, cancellation costs amounts to 30% of the total price (less final cleaning and local tax)
  • In the event of cancellation within 7 days prior to arrival, cancellation costs amounts to 100% of the total price (less final cleaning and local tax)

Cancellation if border closes, government lockdown, or no lodging

If we are not allowed to open due to the legal situation or you are not allowed to enter Austria (border closings, travel bans), you can cancel your vacation free of charge at any time. We will be happy to credit you with the deposit you have paid for your next stay. If you insist, we will of course also refund the deposit.

Why take out travel insurance from the "Europäische"?


Much is uncertain in times like these. We want you to feel safe. In the event of a lockdown or a border closure, you can cancel free of charge, even at short notice.

 

And if things turn out differently than expected and you cannot take your well-deserved vacation, for example because you are sick yourself, have tested positive for Covid or have to be quarantined because of a relative in the shared household?

 

With the hotel cancellation insurance from the "Europäische Reiseversicherung" you are well protected!

The special cover Corona despite the pandemic and at no extra charge can be found here in detail. We really recommend that you take out insurance (cancellation and interruption of the trip without a deductible).

 

In the case of direct bookings, we will be happy to take out insurance for you!

Important information

If you have any questions about our cancellation conditions or insurance, please do not hesitate to contact us. Just write an email to apartmentamziller@outlook.com

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Hotel Cancellation Plus
Complete_information_HotelCancellationPl
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Hotel Cancellation Premium
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Insurance coverage COVID-19
Information COVID -19 engl.pdf
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